Warranty
**50/50 WARRANTY at New Image Auto Sales!**
This warranty is designed to support you by covering costs associated with unexpected repairs, not to replace regular maintenance or repair damage from accidents or misuse. We encourage all our customers to maintain their vehicles according to manufacturer guidelines to ensure their reliability and safety on the road.
**Comprehensive Coverage**: Whether it’s major work like an engine replacement or a small repair like a
starter, you can count on us. We proudly offer a 50% discount on your costs for any repair at New
Image Auto Sales Service Center, addressing any issue, and including every part.
**Half-Price Parts**: Exclusively at the New Image Auto Sales Service Department*, we offer a 50%
discount on parts at New Image Auto Sales Service Center. (Excluding maintenance items on vehicles
including but not limited to: Alignments,Tires, Oil, Oil Filter, Brakes, Etc.)
**Labor at Exceptional Rates**: Enjoy a 50% reduction on our standard labor rate, (New Image Auto Sales
Service Hourly Rates $145.00. Subject to change* )
**Diagnostic Services**: To accurately identify issues, our warranty includes diagnostic services at a
reduced rate. Understanding the root cause is essential for effective repair, and our expert technicians
utilize the latest diagnostic tools to ensure accurate results. (Reduced rate: $145.00 Per Diagnostic per
occurrence)
**Priority Service**: Warranty holders receive priority scheduling for service appointments, reducing wait
times and getting you back on the road faster.
**Exclusive Service Location**: Warranty repairs and services must be carried out at New Image Auto Sales’
service department to ensure the highest standards of quality and to maintain the integrity of the
warranty.
**Lifetime Warranty for Original Owners**: This warranty is effective the moment the Vehicle leaves New Image Auto Sales**. (There is no free service work to be provided, unless stated on a we owe form at
the time of the sale) For covered breakdowns, this is our promise of post-sale support. Exclusion: If
you have or have purchased an extended service contract through a third party, it must be utilized prior
to the New Image Warranty. The Warranty and Service contract cannot be combined. This warranty
cannot be exercised at any facility other than New Image Auto Sales Service.
Exclusions to the New Image Auto Sales Warranty:
- Accidents and Collision Damage: Damage resulting from accidents, collisions, or impact with any external object is not covered. This includes but is not limited to bodywork and structural damage.
- Unauthorized Modifications: Any modifications made to the vehicle that alter its original engineering or design, including aftermarket parts and enhancements not approved by the manufacturer, will void the warranty.
- Routine Maintenance and Wear Items: The warranty does not cover routine maintenance and wear items such as oil changes, brake pads, tire replacement, alignments, and battery replacements.
- Neglect or Abuse: Damage resulting from neglect, abuse, or the failure to perform regular maintenance as recommended by the vehicle’s manufacturer. This includes but is not limited to: damages due to improper use of fuel, fluids, or lubricants.
- Environmental Damage: Damage caused by environmental factors, including but not limited to, hail, floods, earthquakes, lightning, or other natural disasters.
- Commercial Use: Vehicles used for commercial purposes, including but not limited to taxi services, ride-sharing, rental, or delivery services, are excluded from the warranty.
- Racing or Competition: Damage or failures resulting from racing, competition or any type of performance testing.
- Tampering or Unauthorized Repairs: Damage or malfunctions resulting from tampering, unauthorized repairs, or adjustments not approved or performed by New Image Auto Sales Service Department.
- Hybrid and Electric Vehicle Specific Components: Specialized components unique to hybrid, electric, and alternative fuel vehicles, including but not limited to batteries, charging systems, and power management systems, are excluded.
- Towing Over the Limit: Costs exceeding the 50% towing assistance coverage or towing done without prior authorization from New Image Auto Sales.
- Pre-existing Conditions: Issues or damages that existed prior to the purchase of the vehicle and were acknowledged at the time of sale.
- Salvage or Branded Titles: Vehicles with salvage, rebuilt, or branded titles at the time of purchase are not covered under this warranty.
- Open Invoice Non-Payment: If at the time of Service, the buyer opts not to settle an open invoice (30 days past due) related to any pre-sale inspection, repair, service, or enhancement specifically recommended or identified by New Image Auto Sales, the warranty will be considered void. An open invoice may include, but is not limited to, recommended repairs, parts replacements, or any service deemed necessary by New Image Auto Sales to ensure the vehicle’s reliability and safety.
CUSTOMER CONDUCT POLICY
At New Image Auto Sales, we are committed to providing exceptional service in a professional, safe, and respectful environment. To ensure a positive experience for both our customers and employees, we enforce the following zero-tolerance policy regarding behavior in our business.
RESPECTFUL CONDUCT REQUIRED
All customers must treat our staff with professionalism and respect. The following behaviors are strictly prohibited:
✔ Use of profane, abusive, or threatening language
✔ Yelling, intimidation, or aggressive behavior toward staff
✔ Harassment or disrespectful conduct in any form
✔ Attempting to coerce or manipulate employees
✔ Any actions that create a hostile or disruptive environment
BUSINESS RIGHTS & ENFORCEMENT
To protect our team and maintain a professional workplace, New Image Auto Sales reserves the right to:
✅ Refuse service to anyone who violates this policy
✅ Cancel or void warranties due to abusive behavior
✅ Terminate any active or future business transactions
✅ Ask individuals to leave the premises if necessary
WARRANTY VOIDANCE POLICY
Any violation of this policy will result in the immediate and permanent voiding of all warranties, including the 50/50 lifetime warranty. This means:
- No warranty-covered repairs or service will be provided
- No refunds, credits, or future claims will be honored
- No reinstatement of any voided warranty, regardless of past agreements
ZERO EXCEPTIONS – NO DISCUSSIONS – FINAL DECISION
This policy applies to all customers without exception. By conducting business with New Image Auto Sales, you agree to these terms.
Thank you for treating our staff with the same courtesy and professionalism that we extend to you.